Organisations can demonstrate improved IT service management
ICT services provider CITIC Telecom CPC has deployed BMC Software's Remedy Action Request System (ARS) and Remedy Service Desk applications.
The BMC Remedy IT Service Management (ITSM) application was selected to support the consolidation of multiple IT service management processes and platforms.
Adoption of BMC Action Request System and Remedy Service Desk applications allows organisations to demonstrate and prove alignment to IT Infrastructure Library (ITIL) improved practice in IT service management.
CITIC Telecom CPC chose BMC's Remedy Service Desk application to automate daily and routine tasks and operations to improve efficiency and service quality.
The BMC Remedy Service Desk application has also been critical to the automation and optimisation of multiple IT processes.
CITIC Telecom CPC IT & Security Services vice-president Daniel Kwong said by optimising CITIC Telecom CPC's resources, it can now focus on delivering innovative services for customers, as CITIC Telecom CPC no longer has to cross reference the systems for a comprehensive view of its customers' activity.
"With the detailed central view and management of customer data and services, we have also seen a reduction in the time for on boarding new services. We anticipate more benefits from the deployment in the long run," said Kwong.