CSC signs new IT services contract with Royal Mail
By Wilson Joseph
CSC, a provider of outsourcing services, has signed a new IT services contract with the UK-based Royal Mail to deliver a national mobile service to 25,000 delivery vehicles in its letters and parcels operation.
According to CSC, the service will enable Royal Mail to provide increased quality of service to customers by allowing them to view the status of their tracked deliveries in near real time via the web. It will also enable replacement of current paper-based systems for the majority of tracked items, including special delivery, by capturing signatures on mobile handheld devices provided by Intermec. The service integrates numerous legacy systems and provides confirmation of delivery.
In July 2008, Royal Mail has awarded Intermec a contract to provide over 25,000 of its rugged, handheld CN3 mobile computers. The mobile computers have been chosen as part of Royal Mail's investment in new technology to modernize the business and improve customer service.
The CSC service also provides Royal Mail delivery staff with the ability to map routes and exchange messages with their base locations.
Robin Dargue, chief information officer of Royal Mail Group, said: "Working with CSC to deliver this innovative, key service will help Royal Mail to continue to meet the growing needs of our customers, increasing our efficiency and service in this area of our expanding business in an increasingly competitive marketplace."
Guy Hains, president of European operations at CSC, said: "With the dramatic increase in shopping online and home delivery, it was important for CSC to provide Royal Mail with a robust and scalable solution that could take them to the next generation of service delivery and ensure that they are at the forefront as this trend continues."